How to cancel counter railway ticket on IRCTC
Online process for counter ticket cancellation
1. First enter PNR number, train number. And then fill the captcha.
2. Select the check box to confirm, this is to agree to all the terms and procedures.
3. After submission, an OTP will be sent to the mobile number given at the time of ticket booking. After receiving the OTP, enter the OTP and then click on submit.
4. After entering the OTP, PNR information will be displayed on the screen.
5. After verifying the information, click on ‘Cancel Ticket’ for full cancellation. After this the amount to be refunded will be shown on the screen.
6. Now an SMS will be sent to the customer with PNR and refund information. For example like this: “Your PNR xxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey commencing station or nearby satellite PRS locations. Ref. Terms & conditions”
7. For tickets canceled 24 hours before the departure of the train (including return passenger tickets): Refund can be availed from any PRS counter of Indian Railways four hours before the departure of the train on production of the original PRS counter ticket Yes, provided your ticket is confirmed. If you are traveling with a RAC/waitlisted ticket, you can get a refund by submitting your ticket up to 30 minutes in advance. Refund of PRS counter ticket will be available through IRCTC website or 139 only on submission of the original ticket at the journey originating station or nearby satellite PRS location. Before canceling your ticket, ensure whether the place from where the journey starts has the facility to collect refund or not. The SMS sent by Railways for refund will have to be shown at the counter.
8. Once confirmed by the passenger, the entire PNR will be canceled and the PNR will be marked as cancelled. But it will not be marked as refund in the system. The seat will become vacant. The refund amount will also be informed to the passenger on the website.
Terms and Conditions:
- Online counter tickets will be canceled only if you have provided a valid mobile number at the time of booking.
- Online ticket cancellation will be possible only 4 hours before the ticket is confirmed and the train departs.
- In case of RAC/waitlist ticket, online ticket can be canceled only up to 30 minutes before the departure of the train.
- Passenger information (name, age, gender, booking status, current status) and journey details will be visible on the website.
- All Privilege/Duty Pass/PTO/Complementary Pass tickets can be canceled through the website.
For more information about counter ticket cancellation, visit IRCTC. You can read by going to the page.
