Samsung launches ai based remote management tool for smart appliances in India all details

Samsung has launched a new HRM (Home Appliance Remote Management) tool for its home appliances. The company claims that it is the next generation’s AI-powered remote diagnosis and tribal Shooting technology, which will reduce service waiting time to a great extent and improve the customer experience. According to Samsung, now if there is any problem in a smart home appliances and is connected to the Smartthings app, the company’s support center can check the device to the device and can solve the problem by guiding without technician visit without a technician visit.

Samsung said through press release that HRM tool works for smart appliances associated with Smartthings app. When a user calls a customer care for a problem, the HRM system identifies the model and serial number of that device through Samsung CRM. Subsequently, with the permission of the customer, the Support Center can also control the advisor device to the remote monitor, diagnose and some cases.

In Samsung India, VP, Customer Satisfaction, Sunil Katinha said, “Samsung Service is at the forefront of home appliances diagnostics, which takes advantage of advanced equipment to accurately identify problems. Through their smart diagnostics service, the customer can get the need to get the needs of the distance, which can lead to the need to get active solutions by preventing and solving problems from the distance, which can reduce the technology by the customer distance, which can lead Is. This success significantly reduces waiting time, ensures rapid solutions, and provides timely updates on product maintenance, which eventually improves customer experience. ‘

Samsung said that a user in Channai started to find his AC cooling. Since they had Smartthings app and AC already registered, they received an error notification. He immediately requested support in the app through Home Care Service and joined a contact center advisor. The advisor did remote diagnosis through HRM and said that AC’s microfilter cleaning needs. After this, AC’s cooling was normalized by giving a step-by-step guide on the phone, without any technician visit.